Everything waste management companies need to operate efficiently and serve customers better.
Full lifecycle management for residential, commercial, and roll-off customers. Track accounts, contacts, addresses, and service history with detailed profiles.
Complete support workflow with ticket creation, assignment, priority levels, status tracking, internal notes, and message history with file attachments.
Define flexible pickup schedules — weekly, bi-weekly, or monthly. Manage holiday exceptions and alternate dates for uninterrupted service.
Communicate schedule changes, new guidelines, and special pickups. Target announcements by customer type, city, or community.
Share holiday schedules, recycling guides, and service agreements. Target documents to specific customer segments.
Organize service areas by city and community (HOA, subdivision). Link customers to their geographic areas for targeted communications.
Five employee roles — Owner, Admin, Manager, CSR, and Dispatcher — each with precisely scoped permissions for secure operations.
Each company operates in complete isolation with its own branding, customers, schedules, and employees on a shared platform.
Branded customer experience for viewing schedules, reading announcements, downloading documents, and submitting service requests.
Real-time metrics for ticket volumes, customer counts, and team activity. Quick actions for common tasks keep operations flowing.
Customize colors, contact information, and branding to match your company identity across the customer-facing experience.